By using our Website, submitting an enquiry form, or otherwise providing your information to us, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Website or submit your information to us.
1. Information We Collect
1.1 Information You Provide to Us
When you fill out an enquiry, counselling-booking, or contact form on our Website, we collect:
- Name
- Mobile number
- Email address
- Educational qualification details (e.g. highest qualification, academic scores, preferred course/country)
You may also choose to share additional details with our counsellors during phone calls, WhatsApp conversations, or in-person/virtual meetings (for example, test scores, budget preferences, or passport details at a later stage of the admission process). Such additional information is collected and used only for the purpose of assisting your application and is handled under the same principles set out in this policy.
1.2 Information Collected Automatically
When you visit our Website, certain information is collected automatically through cookies and similar tracking technologies, including:
- IP address, browser type, and device/operating system information
- Pages visited, time spent on pages, links clicked, and referring website
- Approximate location (derived from IP address)
2. How We Use Your Information
We use the personal information described above for the following purposes:
- To recommend universities and courses suited to your academic profile, preferences, and goals
- To provide counselling and admission support, including communicating with you about your application status
- To process your application with universities, and — where you request it — with banks/NBFCs for education loan assistance
- To send you promotional and informational messages via WhatsApp and email about our services, scholarships, events, webinars, and application deadlines
- To analyze Website usage and improve our services, using tools such as Google Analytics
- To show you relevant advertisements on platforms such as Meta (Facebook/Instagram) and Google, using tools such as the Meta Pixel
- To comply with legal obligations and respond to lawful requests from public authorities
3. Cookies, Analytics & Advertising Tracking
We use the following third-party tools to understand how visitors use our Website and to show relevant advertising:
| Tool | Purpose | Data Involved |
|---|---|---|
| Google Analytics | Measures Website traffic and user behavior to help us improve content and user experience | IP address, device/browser data, pages visited, session duration |
| Meta Pixel | Tracks visitor activity to measure and improve the performance of our Facebook/Instagram advertising, and to show you relevant ads for our services | IP address, device/browser data, pages visited, actions taken on the Website (e.g. form submissions) |
These tools use cookies — small text files stored on your device. You can control or disable cookies through your browser settings; note that disabling cookies may affect certain features of the Website. You can also opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on, and manage the ads you see from Meta through your Facebook Ad Preferences settings.
5. Promotional Messages (WhatsApp & Email)
By submitting your mobile number and/or email address to us, you consent to receive promotional and informational messages from ISMS Global Education via WhatsApp and email, including updates on courses, universities, scholarships, events, and application deadlines.
You may opt out of promotional messages at any time using any of the following methods:
| Channel | How to Opt Out |
|---|---|
| Reply "STOP" or "UNSUBSCRIBE" to any WhatsApp message we send you | |
| Click the "unsubscribe" link included at the bottom of any promotional email | |
| Direct Request | Email us at admission@ismsglobal.in with your opt-out request |
Please note: Even after opting out of promotional messages, we may still contact you with essential, non-promotional communication related to an application or service you have specifically requested (for example, an update on your university application status).
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this policy — including providing counselling and admission support, maintaining a record of your application history, and complying with our legal and accounting obligations. If you request deletion of your data (see Section 8), we will delete or anonymize it, except where we are required to retain certain information to comply with a legal obligation.
7. Data Security
We implement reasonable technical and organizational safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights & Choices
Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Withdraw your consent for the processing of your data at any time, including for marketing communications and analytics/advertising tracking
- Request erasure of your personal information, subject to our legal retention obligations
- Raise grievance regarding how your personal information has been handled (see Section 13)
To exercise any of these rights, please contact us using the details in Section 14. Withdrawing consent will not affect the lawfulness of any processing carried out before your withdrawal, and may limit our ability to continue providing you with counselling and application-support services.
9. Children's Privacy
Our services are intended for individuals who are considering higher education and are generally 16 years of age or older. Where a prospective student is a minor, we expect the information to be submitted by, or with the involvement and consent of, a parent or legal guardian. If you believe a minor has provided us with personal information without appropriate parental/guardian consent, please contact us so we can take appropriate action.
10. Third-Party Links
Our Website may contain links to third-party websites, including university websites and bank/NBFC websites. This Privacy Policy does not apply to those third-party websites. We encourage you to review the privacy policies of any third-party website you visit.
11. International Data Handling
Some of the third-party tools we use, such as Google Analytics and Meta Pixel, may process and store data on servers located outside India. These providers maintain their own data protection and security standards. By using our Website, you acknowledge this process as described in this policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.
13. Grievance Officer
In accordance with applicable Indian data protection law, if you have any concerns, questions, or complaints about how your personal information has been processed, you may contact our Grievance Officer using the details below. We will endeavor to address your concern within the timelines prescribed under applicable law.
Grievance Officer: ISMS Global Compliance Team
Designation: Data Protection & Grievance Officer
Email: admission@ismsglobal.in
Address: Runwal Platinum NDA, Dr. Homi Bhabha Rd, Ram Nagar, Bavdhan, Pune, Maharashtra 411021
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please reach out to us:
ISMS Global Education
Website: www.ismsglobal.in
Email: admission@ismsglobal.in
Address: Runwal Platinum NDA, Dr. Homi Bhabha Rd, Ram Nagar, Bavdhan, Pune, Maharashtra 411021